In essence my views haven't changed and I vaguely remember the points I made so here is my M&S overhaul proclamation part deux.
1. Get rid of Per Una now. I feel there is no need to justify this comment.
2. I would keep Autograph and Limited Collection they are good and can be built on think of them as your Topshop Boutique and Topshop Unique. Stop thinking of Autograph as competition for MaxMara Weekend. Starting thinking of it as cutting edge quality style with a fashion emphasis (see image above). Limited Collection is your bona fide nod to all things fashion.
3. Sort your merchandising out - when there is a run on something get more in and out on the shelves. Biscuit tins or shoes I care not but fulfil demand. Create waiting lists, anything that is a nod to demand and an attempt to satisfy it.
4. Stop playing music in stores. You cannot get it right to suit a broad spectrum of the population - desist at once it is annoying. Be leaders in this field of pointless noise pollution. M&S should be an oasis of calm, a place of serenity that we can pop into for soothing our souls.
5. Start delivering your food.
6. Stop those ads they are now nauseating it is time for a change. The last one was a step too far. We are in hard times and to see people flaunting their fabulousness in an egg and spoon race was a tipping point.
7. Other than Autograph and Limited Collection do not have any other collection titles just apparel in useful categories like jumpers, skirts, trousers and dresses well merchandised within the store. I think it is time for a return to those days of jumpers folded up on stands. An injection of the old would provide a focal point to clarify the heritage of M&S.
8. Relevance - find the relevance again not just when we carried away by biscuit tin appraisal in Grazia or your new A/W moody clothes shots, which I love btw. The relevance to me or to the other person and their needs. To the 20,30,40,50,60 and over person. How do you intend to deal with the fact we are more likely to be shopping for items in Zara than M&S when we are 70 and no Mary Portas is not the answer. She has a very good point but the spectrum is a broad one. There is a disconnect between what you do/offer and how. Those wonderful brooding new images will not be born out in store because the merchandising won't be that good and when the stock comes in won't be known by staff/customer services.
9. Why can't you have wardrobe staples that are executed in a way they are staples within the store for a 5 year period. The white shirt, the navy crew jumper, the white/grey/black t-shirt in crew and v neck options - you know what I mean. A focal point of mediocrity in one sense but a much needed certainty for a woman's wardrobe in another.
10. The changing rooms - they are dire. Both you and John Lewis have the worst changing room systems and spaces. Not an easy one to fix I know but it is to do with the store layout and I'm no expert but they need sorting, that deep red colour is too gloomy for starters.
Limited Collection Dress £49.50 Leather Gloves £39.50 Belt £25 Bracelet £12.50 Earrings £12.50
[Image at top: Autograph Coat £129 Autograph Top £49.50 Autograph Skirt £29.50]