Last night's Mary Portas Secret Shopper on Channel 4 was a perfect blend of evidential documentary and Ms Portas tackling dreadful customer service. My favourite moment, when the owner likened his store's clothes to fast fashion which meant the garments 'had the life span of yogurt'. Mind you the 'if they're filming and show it on TV I'll sue them' followed by the shop assistants giggling was a close second.
I was confused by the choice of Braintree as it is mainly an outlet village, I know I did a photo shoot there once to promote the brands etc. I choose the grey ones from the shoot! There was no glamour in it just like the task Mary is trying to tackle!