Having saved my pennies and some birthday money I hot footed it to Gap to get my much coveted biker boots. I loved them last year but didn't get a pair and this year I waited patiently until I'd saved my £69.
So on Monday November 17th at 9:30am at Oxford Street Gap near Selfridges I skipped through the door to buy the boots. But what no boots on the shelf they'd graced a few days earlier. I asked a seemingly helpful sales assistant where they were. Oh they'd all gone, puff, just like that. I was perplexed, supposedly they'd done an ad campaign on them and suddenly all and sundry rushed in to nabbed them. But hey guess what the helpful one told me - I could go to Topshop and buy some similar ones there!
I spied one left foot boot on the counter and asked if they had the other one, nope it was just a solitary item. Sorry it was one of a two left foot pair! Then ever hopeful I spied a few pairs on the mannequins. Would I be able to have one of those? Oh no, replied the not caring one, they had holes drilled in them be on display.
Now call it natural curiosity but I then went off to examine said boots on mannequin and surprisingly there were no holes. In fact I then counted the number of no holes drilled in the bottom pairs of biker boots on mannequins, at 24 I got bored of my point. Heading back to negotiate one pair of boots with the now really not very helpful couldn't careless one, I met with a no they are for display purposes only and the boots would have been ordered in specially to be ON DISPLAY.
At this point I asked for the number of the store in Kingston, phoned them twice reserving two separate pairs of boots under two different names - I wasn't taking any chances and went to get them the next day.
I also phoned Buffy the GAP PR who did call me back and I relayed the story to her and asked was this their policy to turn paying customers away while mannequins could be well shod. She was very lovely and nicely spoken but never did get back to me about policy. Now I'm officially stomping around in the marvellous boots I'm bored of my investigative journalist attempt on consumer matters. Mind you I did think about a flash mob event to lift the mannequins up and rightfully return the shoes to the shelves to be sold to CUSTOMERS!
I think there is a gap in the market for this - customer service.....