My subscription edition to Harpers arrived in the March. Of course I checked online, the flagship Oxford St store and there was no jacket. I kept trying, asking staff, showing them the magazine. Then the mid season sales happened so I reasoned it would be an April drop in to store. Leaving nothing to chance (I had saved up my pennies for this item) I decided to call Gap for further information. The number in Harpers was only the store locator number. On Gap's UK website the customer services number is incorrect but I finally managed to get it by calling the Oxford St flagship store.
image: Harpers Bazaar April 2011
I spoke to customer services, I explained the item, the reference to it in Harpers and the page number. I gave my email address and mobile number. I was also given the press office number. I phoned them and left them my email address - as I appreciate how busy it all can be and not having to phone someone back is often a relief.
Guess what NO ONE has come back to me. NOTHING. The capital express my fury. It makes me cross that a store which is struggling with its profits and failing to attract a customer base due to competition cannot be bothered to get back to one person. Every encounter required effort from me. I have had to persevere. I even looked in the ruddy Oxford St flagship store yesterday and no jacket. I officially give up.
What I would say is that The Gap has no one but itself to blame for losses. Next time I see an item from Gap in a magazine that piques my interest, I'll nip it in the bud straight away. The knock on effect is I can't even be bothered to go into the kids section for petit garcon's clothes as I'm really put off Gap forever it seems. This is not the first poor customer relations encounter I've had with them and it took me quite some time to get over the last one. I think it really is time to knock Gap on the head after all if they couldn't give a stuff about the individual why should the individual give a stuff about them.