I was so out of sorts yesterday after the Galliano video clip. And the petit garcon was at home due to an inset day at school. I thought I would brighten our day up by finally getting him some new school shoes.
Off we popped to our local shopping mecca Kingston upon Thames. It had turned all miserable and cold but we were cheered by a young lad busking his heart out with his accoustic guitar. The garcon and I put in the money and discussed how he might like to do this when he is older and carried on with our chores.
I had the misfortune to have to return some items. One was a lovely necklace from Topshop, a Freedon one. It got tangled when I leaned forward and then I tried to untangle it and it got worse! It was a design nightmare, a right royal rubix cube of a mess up. I decided to take it back as it cost £25 and I had only worn it once, during the capsule wardrobe week.
The necklace is/was great but I'm sorry it was a design fault as it could get proper tangled. When I nipped in to Topshop, and explained truthfully what had happened and then I got what I call the 'off' treatment. Where was the tag and they could accept no responsibility if it didn't have the tag is was sold on. Then they had to get the manageress who equally said it wasn't their problem as Freedom is a concession. Well, I stood my ground ref faulty goods and the view was they would have to check with Freedom that the necklace was the price that showed on my receipt. 30 minutes later, I even went to the bank, I had my money refunded. What was that all about!
Then return number 2 was another capsule wardrobe item, my gorgeous polka dot top from Zara. Unfortunately the top is made from silk and it had a run in the fabric I hadn't noticed when I wore it, only after when I took it off. I'd only worn it for a few hours and had done the classic cutting the irritating labels off - but the service in Zara couldn't have been much different. Concern, what a shame and making the return the nicest experience and not making me feel an eejit.
Zara got the 10/10 and Topshop 2/10. I felt really cross with Topshop, I don't think I've ever returned personal items ever and I cannot abide being made to justify anything.
Now that Mary Portas has firmly focused us on the detail, do you feel more empowered and right as a consumer?